juan365 com Privacy Policy – Your Data, Handled with Care

When you register an account on juan365 com, we collect the personal information you provide directly — including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information generated by your use of the platform, such as login timestamps, device type, IP address, browser information, and betting or gaming activity records. This usage data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We do not collect more information than is reasonably necessary for the purposes described in this policy. If you contact our support team, we may retain records of that communication to help resolve your query and improve our service. Payment-related data is handled through secure channels and is never stored in plain text on our systems. All data collection practices are designed to comply with applicable data protection laws in the Philippines.

The personal information collected by juan365 com is used primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, verify your identity in line with responsible gaming requirements, and deliver the gaming and sports betting services you have signed up for. We also use your data to send you important account notifications — such as security alerts, transaction confirmations, and updates to our terms or policies — through your registered email or mobile number. Aggregated and anonymised usage data may be used internally to analyse platform performance, identify popular features, and guide product improvements that benefit all Filipino players. We do not use your personal data to make fully automated decisions that produce significant legal effects without human oversight. Marketing communications, if any, will only be sent where you have given clear consent, and you may withdraw that consent at any time by contacting our support team. We will never sell, rent, or trade your personal information to third-party advertisers or data brokers. Our use of your data is always proportionate to the purpose for which it was collected.

juan365 com does not sell or share your personal information with third parties for their own commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality obligations. In certain circumstances, we may be required by law or by a regulatory authority in the Philippines to disclose personal information; in such cases, we will comply with the legal obligation while taking reasonable steps to protect your interests. If our business is restructured, merged, or acquired, your personal data may be transferred as part of that transaction, and you will be notified of any material change to how your data is handled. We do not disclose your gaming activity, account balance, or personal details to other players or to the general public. Any third-party service provider we engage is required to maintain data security standards consistent with our own. You may request details of the categories of third parties with whom your data has been shared by contacting our support team.

As a player based in the Philippines, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate or out of date, and to ask us to delete your data where there is no longer a legitimate reason for us to retain it. You may also request that we restrict the processing of your data in certain circumstances — for example, while a dispute about its accuracy is being resolved. If you wish to receive a copy of your personal data in a portable, machine-readable format, you may submit a data portability request to our support team. We will respond to all valid data rights requests within a reasonable timeframe and in accordance with applicable Philippine data protection law. If you believe your data rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please reach out to our support team using the contact details provided in the footer of this page. We are committed to handling all such requests with transparency, respect, and without undue delay.

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer to players in the Philippines. When we make material changes, we will publish the revised policy on this page with an updated effective date, and where appropriate, we will notify you directly through your registered contact details. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. Your continued use of the juan365 com platform after any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to close your account and request deletion of your data. Historical versions of this policy are available on request. For any questions about this policy or our data practices, please visit our FAQ page or contact our support team directly.